FAQs • City of Hinesville • CivicEngage

Skip to Main Content

City of Hinesville

Website Sign In

Can I change the due date on my bill?: No. All water bills are due upon receipt and past due after 5pm on the 15th of each month.

▼
Water Department

Show All Answers

1. Can I pay my water bill over the phone?: No, we do not take phone payments. you can either mail your payment, use one of our drop boxes, or pay on-line.

2. How do I activate my water service?: You must bring a copy of your lease or purchase agreement, a valid drivers license, and $100.00 for a security deposit, to City Hall. If you are military and would like to have the security deposit waived, you will need the same items plus your orders bringing you to Fort Stewart, and take them to the Soldier's Center on Fort Stewart. More...

3. When is my water bill due?: All water bills are due on or before the 15th each month.

4. Can my water service be activated same day?: Yes. But you must arrive at City Hall or the Soldier's Center before 3pm.

5. How can I find out the amount of my balance?: Go to "On-Line Bill Pay" and login using your customer ID and PIN. Call 912-876-3564 for assistance.
More...

6. What is the typical water usage for watering my grass 2 hours each day?: Approximately 18,000 gallons per month.
More...

7. What is linked sewer?: The sewer is not a metered service, but is billed on usage based on the metered water consumption.

8. Can I change the due date on my bill?: No. All water bills are due upon receipt and past due after 5pm on the 15th of each month.

9. I am a new customer and my first bill has a balance forward of $15.00: A one-time connection fee is charged on every account when a move-in or transfer service order is generated. This fee shows as a "balance forward" on the first bill.